Last Updated: August 12, 2025
Welcome to the Greydesk E-Invoicing Console ("Service"), a software-as-a-service platform provided by Greymore Tech ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our Service. By registering for or using the Service, you agree to be bound by these Terms.
The Service is designed to assist businesses ("you" or "User") in generating, managing, and integrating electronic invoices in compliance with the regulations set by the Zakat, Tax and Customs Authority (ZATCA) in the Kingdom of Saudi Arabia. This includes functionalities for ZATCA Phase 1 (Generation) and Phase 2 (Integration), such as CSR generation, CSID management, invoice signing, and automated submission for clearance and reporting.
You, the User, are solely responsible for the accuracy, completeness, and legality of all data entered into the Service. This includes, but is not limited to:
We are not liable for any penalties, fines, or legal action resulting from inaccurate data provided by you or your failure to follow ZATCA's procedures.
Our Service is hosted on the Google Cloud Platform (GCP). We strive to provide a high level of availability but do not offer a service level guarantee beyond that provided by the underlying GCP services. The availability of our Service is subject to the **Google Cloud Platform Service Level Agreement (SLA)**. We are not responsible for downtime or service interruptions caused by failures in GCP infrastructure, internet connectivity issues, or scheduled maintenance.
In the event of a ZATCA platform outage, our system is designed to queue submissions and retry them automatically once service is restored, in accordance with ZATCA's published failure scenario guidelines.
We are committed to protecting the security of your data. Please refer to our **Privacy Policy** for detailed information on how we collect, use, and protect your information, including our use of Google Secret Manager for cryptographic keys and Google Cloud Storage for long-term document archival.
You agree not to use the Service for any unlawful purpose or to generate fraudulent or non-compliant documents. We reserve the right to suspend or terminate your account if we detect any activity that violates these Terms or ZATCA's "Prohibited Functions" guidelines.
To the maximum extent permitted by law, Greymore Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.
We reserve the right to modify these Terms at any time. We will provide notice of any significant changes. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
If you have any questions about these Terms, please contact us at sales@greymore.tech .